Explore real-world marketing challenges, strategic decisions, practical implementations, and measurable outcomes across different industries.
Results are more than numbers on a dashboard. They reflect decisions, analysis, testing, execution, and continuous improvement. Each case study highlights the business challenge, my specific role, the strategies implemented, measurable performance indicators, and key lessons learned.
14 months managing marketing and advertising for an AI-powered WhatsApp API customer-service automation platform, run by a technology company and official Meta Business Partner, across Egypt, Jordan, and Saudi Arabia. July 2025 – August 2026.
All ad figures from Meta Ads Manager, excluding page-like campaigns. Customer counts from client data.
Product: An AI-powered customer-service automation system on the WhatsApp API that brings WhatsApp, Messenger, and Instagram into one screen.
Client: A technology company and official Meta Business Partner selling a $600 annual subscription.
Audience: Business owners and customer-service managers in hospitals, training academies, tourism, real estate, and restaurants.
No audience built and no prior data.
Starting budget.
Content strategy, marketing ideas, and all advertising.
A testing period across audiences and industries at EGP 500/day before any scaling.
A product at this price needs a sales conversation, so every campaign drove a direct chat. Lead quality and cost per message became the core metrics.
Meta offers three WhatsApp objectives, each bringing a different lead type, so we tested them all to find the right mix.
Seasonal offers were the cheapest and highest-volume; healthcare had the highest cost per conversation.
| Segment / Angle | Spend (EGP) | Conversations | Cost per Conversation |
|---|---|---|---|
| Seasonal offers (Black Friday, New Year) | 436,174 | 16,032 | EGP 27.2 |
| Business owners (general) | 186,383 | 7,137 | EGP 26.1 |
| Hospitals & healthcare | 292,176 | 7,336 | EGP 39.8 |
| Training academies | 97,088 | 2,569 | EGP 37.8 |
| Tourism & real estate | 25,814 | 942 | EGP 27.4 |
| Combined audiences & Lookalike | 135,568 | 2,959 | EGP 45.8 |
Classified by campaign name and target sector · The remaining spend went to general campaigns and the Jordanian and Saudi markets.
Average daily spend (EGP) per month · Peak (gold): December 2025, Black Friday & New Year season · Source: Meta Ads Manager
First-year ROAS ≈ 1.3x – 1.6x, and every annual renewal increases the real customer value.
The cheapest conversations came from engagement, but the buyers came from Leads and Sales.
Business-owner campaigns with a clear angle: EGP 26 per conversation vs. 46 for combined audiences.
A clear Black Friday offer for business owners delivered the biggest month in volume and customers.
When cost per conversation rose to ~EGP 50 and customers dropped, I built a new plan centered on trust content.
Report screenshots from inside the ad accounts are available on request, with account names hidden.
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